American Home Shield Reviews 2023

There are so many options for buying a home warranty in the market which ends up creating a lot of confusion in our heads.

One such home warranty company is American Home Shield, and if you want to know whether it is a good choice for you or not, then keep reading this American Home Shield review till the end.


GuideAmerican Home Shield Reviews
FeaturesNo requirement for maintenance records, and more
Pre-existing conditionCovers
Cancellation fee$61
Trial periodThirty days
Service fee$75- $125
Payout cap$1500-$6000
Price$39.99 – $64.99 per month
RatingStar Star Star
WebsiteClick here

Key Takeaways

  • American Home Shield covers 29 supplies & does not require you to have any maintenance records.
  • They have more than 17000 professional repairmen & they offer their service in 49 states.
  • AHS offers three plans starting at $39.99 per month – $64.99 per month. Apart from this, you can also choose some add-ons.
  • They offer some additional services, including smart home tech installation and setup Services, pest control, Rekey Service, etc.
  • They offer discounts and various offers.
  • However, AHS has a low rating of 1.9/5 stars on Trustpilot. If you are on the hunt for some high-rated home warranty service, then you should check out Select home warranty & First American home warranty.

What Is American Home Shield?

What Is American Home Shield?
What Is American Home Shield?

American Home Sheild is a home warranty company that has been in the industry for over five decades now.

There are a total of 29 supplies for which it provides coverage. This includes appliances like AC, refrigerators, washing machines, and kitchen appliances, among many others.

So if in case one of your appliances break or stops working, AHS will fix the appliance or even replace it for you.

The best part is that they do not require any maintenance records or any inspections before activating your home security plan.

However, there are obviously limitations and exclusions that apply depending on your plan.

Let us now look at American Home Shield’s features, prices, etc., to know more about it in depth.

Read: Cinch Home Services Review

Read: Select Home Warranty Review

Features And Services

  • Available in more than 49 states.
  • More than 17000 professional repairmen.
  • No requirement of maintenance records.
  • Promo codes and Discounts.

Pros And Cons


  • High Coverage.
  • Offers three kinds of plans.
  • Largest home warranty provider in the U.S.
  • No requirement of maintenance records.


  • Low customer satisfaction.
  • Repairs are guaranteed for only 30 days.

How Does American Home Shield Works?

How Does American Home Shield Works
How Does American Home Shield Work

It is very straightforward to request repair or replacement; just follow the below-mentioned steps:

  1. Register – Whenever your appliance breaks or stops working, you can request its servicing online or by calling them anytime. When you request service, you will need to pay a set Trade Service Call Fee.
  2. Recommend – Once you request service, AHS will send a professional repairman to your house. They have over 17,000 qualified professionals in over 49 states, so you will not have to worry about them reaching you on time.
  3. Order – Now, the repairman will check if your problem is covered under the plan you choose, and according to that, he will repair or replace the item for you.

Real Estate Plans

ShieldEssentialHeating and Cooling Systems
Rekey Service
Plumbing Systems
Electrical Systems
ShieldPlusHeating and Cooling Systems
Plumbing Systems
Electrical Systems
Rekey Service
Laundry Appliances
Kitchen Appliances
ShieldCompleteHeating and Cooling Systems
Plumbing Systems
Electrical Systems
Kitchen Appliances
Roof Leak Repair
Laundry Appliances
One Free Rekey Service No Trade Service Call Fee Required
Coverage for Code Violations, Permits, and Modifications
Unlimited Refrigerant

Home Warranty Plans

ShieldSilver$39.99 per monthHeating and Cooling Systems
Plumbing Systems
Electrical Systems
ShieldGold$49.99 per monthHeating and Cooling Systems
Plumbing Systems
Electrical Systems
Laundry Appliances
Coverage for code violations and permits
Kitchen Appliances
ShieldPlatinum$64.99 per monthElectrical Systems
Plumbing Systems
Heating and Cooling Systems
Laundry Appliances
Kitchen Appliances
Roof Leak Repairs
Unlimited A/C refrigerant
Electronics Plan by Allstate Protection Plans (TVs, computers, tablets, home theater systems, video game consoles, and more)$18.00/mo
Pool or Spa$21.25/mo
Guest Unit (extends coverage to guest units and/or rental houses that are under 750 square feet)$10.99/mo
Well Pump (Serving as home water source)$8.33/mo

It is important to note that these add-ons are limited to a certain degree and come with conditions.

Therefore, do not forget to check the details of these add-ons options before making a purchase.

Additional Services

add ons
American Home Shield add ons

1) Electronic Coverage

This includes

  • Smart Home Products
  • Home Theater Systems 
  • TVs
  • Laptops/Desktops 
  • Gaming Systems
  • Tablets 

2) Smart Home Tech Installation and Setup Services

This includes:

  • TV wall mount installation (over 60 inches)
  • Streaming video device setup & support
  • Smart security cam installation
  • WIFI and network connectivity support
  • Smart video doorbell installation
  • Smart hub or speaker setup
  • Virus removal & cleanup
  • Smart door lock installation
  • Smart thermostat installation

3) Pest Control

This includes:

  • Silverfish
  • Cockroaches
  • Clothes moths
  • Scorpions
  • Non-venomous spiders
  • Centipedes
  • House crickets
  • Millipedes
  • Earwigs
  • “House” ants
  • Paper wasps

4) Rekey Service

5) Roof Leak Repair

6) Pre-season AC tune-up

American Home Shield Promo Codes & Discounts

Discounts Offered
Discounts Offered by American Home Shield

There are four ways in which you can get discounts on American Home Shield plans. Have a look at them below:

  • Discount off MSRP for appliances
  • $50 off for multiple properties
  • $25 Amazon gift card for you and a friend with a referral
  • Discount off retail

You can have a look at these on the AHS website to know how these discounts work.

How Is It Different From Others?

American Home Shield is one of the oldest home warranty services in the industry, and so it is reputable when it comes to choosing any home warranty service for yourself.

They have average pricing plans, and the repair and replacement are also decent. We did not find anything that makes it shine out as compared to others.

However, if you tend to incline toward a company having experience and reputation, then you can choose American Home Shield.

What Does The Plan Exclude?

American Home Sheild covers almost all the repairs and breakdowns you can possibly think of.

However, it should be an occurrence caused due normal wear and tear. Anything that is caused due to human misuse or natural calamity does not come under their service.

We suggest you have a look at their terms and conditions by visiting their website to have a clear view of what is covered and what is not.

Repair Time

As soon as you place a request for repair or replacement by calling them or online, a person will be assigned to you within 24-48 hours, which is a standard industry time.

They have more than 17,000 repairmen working for them, so you do not have to worry about anything.

Also, the repairman gets assigned automatically, so you will get a different repairman every time.

However, if you want the same repairman as before, then you can try to request this from them.

Payout Cap

Every home warranty company has a limit to which they can cover the expenses for repairs or replacements.

Now the payout for American Home Shield plans varies depending on the plan you choose.

The highest payout is for platinum plans. Each plan has a payout cost ranging from $1500-$6000.

Also, note that there are no limits to the number of repairs covered during your contract, which is great.

State Availability

American Home Shield offers service in 49 states nationwide except Alaska.

NPC American Home Shield Ratings

Customer Service2/5
Ease of use3.5/5

Customer Ratings And Reviews

American Home Shield Customer Rating And Review
American Home Shield Customer Ratings And Reviews
American Home Shield Customer Ratings And Reviews

American Home Shield has an average of 1.9-star ratings on Trustpilot given by 2,611 real-time users, which is very low.

Checking online reviews and ratings can help you figure out if a company and its service are even good even before trying it yourself.

Our Experience

We had a first-hand experience with American Home Shield. Our dyer stopped working one day, so we contacted their team, they assigned a professional to us, and we received his details in our email.

So we contacted him and explained our issue to him. The guy listened to us patiently and said maybe we needed to change the motor.

He came to our house the next day, checked the dryer, and changed the motor.

Now our dryer is working just like before. Overall, we didn’t find any issues with their services.

Customer Service

American Home Shield Customer Service
American Home Shield Customer Service

American Home Sheild provides customer service 24×7. To get in touch with them, you can call them at 888-682-1043 or go to their website and fill out a form.

During our research, we found that there are a lot of customer complaints regarding how their complaints were left unanswered.

Some of them even complained about the repair service in general. American Home Shield can definitely work on this aspect of their service.

How We Review Home Warranty Companies?

To review home warranty companies, we first scrutinize the company’s quality and variety of services.

Then we take other factors such as the coverage payout, price, and terms and conditions of the contract into consideration.

Lastly, we judge the company’s credibility based on its online reputation.


CompanyChoice Home WarrantyAmerican Home Shield
FeaturesNo requirement for maintenance records and moreNo requirement for maintenance records, and mor
Pre-existing conditionNot coveredCovers
Trial Period30 days30 days
Price$46.67/month – $55/ month$39.99 – $64.99 per month
BBB ratingNot accreditedB
Trustpilot Rating3.91.9

Read Choice Home Warranty Review

Final Verdict

Surely American Home Shield is an experienced player with a hard-earned reputation. But still, it isn’t the best option.

With average pricing of $39.99 – $64.99 per month and high service of $75- $125, they remain an average choice for us.

So if you are looking for the best home warranty company, then you should go for Cinch Home Security company.

This company is super affordable and charges only $27.99/mo – $39.99/mo, and along with this, it offers a 180-day workmanship guarantee. So you should definitely check it out once. 

We hope you found this article helpful.


Will I be charged a cancellation fee for cancelling American Home Shield?

If you cancel the plan within 30 days, then you will not be charged anything and will get a full refund.

However, if you cancel after 30 days, then you will get a pro-rated refund if no services have been rendered.

Does American Home Shield cover pre-existing conditions?

Yes, AHS covers pre-existing conditions of home appliances and systems.

Does American Home Shield require a home inspection?

No, it does not require any inspection or maintenance records; your plan will apply to the existing condition of your appliances.

Does American Home Shield cover roof leaks?

No, it does not cover roof leaks being a home warranty company. You may get home insurance for such things.

How long do I have to wait to hear back from American Home Shield after I file a claim?

You will have to wait for 24-48 hours before you hear back from them.

NPC Overall Rating

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