HelloFax Review 2022

A lot of people still rely on fax service for a number of reasons, but with so many options available, you may end up buying something that’s not even decent.

In this Hellofax review, we have disclosed if this one is one of those rip-off services or something which can be relied upon. So make sure to read this article till the end.

Summary

GuideHelloFax Review
Founded2010
Featurese-sign, Gamification, etc.
Price$9.99/mo
Free TrialAvailable
Trustpilot RatingN/A
WebsiteClick here
Hellofax-Review

Key Takeaways

  • Using HelloFax’s free plan, you can only send faxes and not receive them.
  • Hellofax has the most easy-to-use interface.
  • It offers an e-sign feature and allows you to send a fax by email.
  • You will find Hellofax plans expensive as compared to its competitors.
  • Its API supports a file size of 40 MB with a page limit of 250 pages.

Read: What Is Fax?

Read: How To Fax From Email?


What Is HelloFax?

HelloFax is a fax service that allows a user to send upto five faxes for a free plan and allows to both send and receive faxes for a paid plan.

HelloFax offers only a handful of options, such as an e-sign feature, gamification, email-to-fax service, etc.

It also integrates with popular third-party services such as Google Drive, Box, OneDrive, Dropbox, and Evernote.

It supports files including doc, pdf, jpg, ppsx, ppt, docx, pptx, Html, jpeg, png, xlsx, Xls, txt, and gif files to a size up to 40 MB for each document.

You can also send fax from your email and assign fax numbers to your team. Now that we know what HelloFax is, let us dig a little deeper and see if they are worth their salt.


Features And Services

Hellofax features and services
  • Customizable: HelloFax allows you to set up users and fax lines as required and also allows you to route inbound faxes the way you want.
  • Port Number: If you already have a fax number, then HelloFax lets you keep it with zero downtime and without letting any previous data get lost.
  • Accessible: HelloFax integrates with Google Drive, Box, OneDrive, Dropbox, and Evernote, using which you can easily manage your faxes.
  • Confidential and secure: HelloFax offers bank-grade level security, which makes sending and receiving faxes very safe and secure.
  • Gamification: If you are using HelloFax’s free plan, then using this feature, you can gain more free fax pages. HelloFax rewards you with free fax pages when you create your e-signature or when you share this service on social media platforms, etc.

Pros And Cons

Pros

  • Comes with digital signature option
  • Unlimted file storage
  • Secure
  • Modest Interface

Cons

  • App is not available
  • A bit expensive
  • No customizable cover sheets

Read: RingCentral Fax Reviews 


Price & Plans

PlanMonthly PriceYearly PriceIncludes
Free$0$05+ Free fax pages,
1 of Senders,
International Coverage,
Edit & Sign Faxes,
Secure Cloud Storage
Home Office$9.99/mo$8.33/moEverything in free plan plus
300+ Fax pages per month,
5 of Senders,
Edit & Sign Faxes,
Secure Cloud Storage,
Email to Fax,
Receive Faxes,
Multiple Fax Recipients
Professional$19.99/mo$16.67/moEverything in Home Office plan plus
500+ Fax pages per month,
10 of Senders,
Fax Number Porting
Small Business$39.99/mo$33.33/moEverything in Professional plan plus
1000+ Fax pages per month,
20 of Senders,

Web Interface

HelloFax does not offer an app but has a very easy-to-understand and modest interface.

Once you create your account and sign in, you will be able to see a page where you can compose the fax.

On the left side, you will be able to see options such as sign documents, integrations, faxes, team, and more options.

On the right side, you will see the option to upload files; below that, you will see the option to enter the number and add recipients option.

Once you fill in all these details, simply click on send, and you are good to go.


How To Get Started?

To get started with HelloFax, follow these steps:

1. Go to HelloFax’s website and click on “Get Started.”

How to get started with HelloFax

2. Now either enter your email address or choose to sign up with Google or Dropbox.

get started

3. Once you do this, your account will be created, and you will be able to send faxes.


NPC HelloFax Ratings

TypeRating
Customer Service2.5/7
User experience3/5
Affordability3.2/5
Features3.2/5
Ease of use4.8/5

Customer Ratings And Reviews

Customer ratings and reviews
customer review and rating

HelloFax has a poor rating of 1.8/5 stars on Trustpilot based on 15 reviews. Most of these customers thought that Hellofax was expensive and also kept prompting them to upgrade their plan.

They also complained about several hidden charges. We suggest you check out more HelloFax review for a better idea.

Read: 10 Best Fax App For IPhone And IPad


What Differentiates It?

We did not find anything extraordinary or unique that HelloFax has to offer except for its gamification feature, which we have explained above.

Also, we do appreciate the easy-to-use interface and the hassle-free faxing experience that it has to offer.

But a sleek interface is not enough for a user to make the decision to purchase a fax service; the service should have affordable and great features overall.


Customer Service

Hellofax does not have the best customer service, nor do they have a live chat option or a customer service number.

To submit any questions, you will have to go to their website and click on the contact option.

Once you do that, a form will appear, which you will be required to fill out and submit, followed by a waiting period of a few hours.


Our Experience

I did not have the best experience with Hellofax. Everything started well; I liked the easy sign-in process, the straightforward interface, and the free trial.

But once I started composing the fax, I realized that there were not too many options of files that I could upload.

Composing and sending the fax was again easy, but the fax failed to get sent two times before finally going through. Also, the frequent prompts to upgrade my plan were quite annoying.


Comparison

CompanyHelloFaxiFax
Founded20102008
Featurese-sign, Gamification, etc.Scan and Fax, e-sign, etc.
PriceStarts at $9.99/moStarts at $16.67/mo
Free TrialAvailable7-day trial
Toll-free numberN/AAvailable
BBB ratingN/AN/A
Trustpilot Rating1.8/54.3/5

Also Read: IFax Review 


How We Review Fax Services?

We make sure to consider the following points while reviewing fax services:

  • Format support
  • Fax quality
  • e-sign feature
  • Features and services offered, etc.
  • Affordability
  • User interface
  • Ease of sending and receiving fax
  • Integrations

Final Verdict

HelloFax undoubtedly has the most easy-to-use interface, but is it enough for someone to buy a subscription to their service?

Clearly no! With expensive plans, bare minimum features, and annoying prompts, this fax service has failed to impress us, and we do not recommend it.

You can check out some of our top favorite fax services like iFax, MetroFax, etc.

We hope you found this Hellofax review useful.

Also Read MetroFax Reviews | Good, But It Can Be Better!


FAQ

Is HelloFax legit?

Yes, it is legit.

Is HelloFax safe?

Hellofax uses bank-grade level security, so yes, it is safe.

Is HelloFax accredited by BBB?

No, it is not accredited by BBB.

Does HelloFax offers app?

No, it does not offer app.

How can I send a fax using HelloFax?

You can send a fax to someone very easily by putting in their fax number followed by @hellofax.com

NPC Overall Rating

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